You know how important positive Google reviews are for improving your e-reputation.
Unfortunately, reviews can sometimes be used against you by the wrong people.
A trend has been emerging for several months now:
People, sometimes competitors, are posting false reviews of your business.
The results can be disastrous:
❌ Decline in Google rating
❌ Drop in search rankings
❌ Loss of potential future customers
I'm going to show you how to counter these disappointments and, above all, how to spot them...
First of all, do this quick check-up when you read the negative review:
🔍 Does the customer give details about your establishment (what they ordered, etc.) ?
🔍 Has he/she already reviewed other places before ?
🔍 How is their spelling ? (it's possible that these reviews are posted by service providers hired for the occasion who don't speak your language).
If any of these questions ring a bell, follow these steps precisely:
1- Respond to the review with a professional tone
At this point, ask for more details about the experience, and suggest a private exchange, with the aim of getting him to withdraw his opinion.
2- Report the notice
Google lets you report a suspicious review.
Google's teams will then verify whether the review is indeed suspicious.
3- Contact Google support
If the previous step takes too long, you can speed up the process by contacting Google Support.
4- Ask for more positive reviews
The aim of this stage is to make people forget the negative review with lots of positive reviews.
This is where it's important to highlight your Google plate, which we sell, to encourage your customers to recommend your establishment with just a few clicks.
Would you like more details on how to remove fake reviews from your establishment?
Our team will give you exclusive advice on how to remove false reviews that are damaging your business.
